Test bank Service Management Operations Strategy Information Technology 8th edition by James A. Fitzsimmons
Test bank Service Management Operations Strategy Information Technology 8th edition by James A. Fitzsimmons
Test bank Service Management Operations Strategy Information Technology 8th edition by James A. Fitzsimmons
Table of contents
Chapter 1: The Service Economy
Chapter 2: Service Strategy
Chapter 3: New Service Development
Chapter 4: The Service Encounter
Chapter 5: Supporting Facility and Process Flows
Chapter 6: Service Quality
Chapter 7: Process Improvement
Supplement: Data Envelopment Analysis (DEA) 205
Chapter 8: Service Facility Location
Chapter 9: Service Supply Relationships
Chapter 10: Globalization of Services
Chapter 11: Managing Capacity and Demand
Chapter 12: Managing Waiting Lines
Chapter 13: Capacity Planning and Queuing Models
Supplement: Computer Simulation
Chapter 14: Forecasting Demand for Services
Chapter 15: Managing Service Inventory
Chapter 16: Managing Service Projects
APPENDIX
Appendix A: Areas of Standard Normal Distribution
Appendix B: Uniformly Distributed Random Numbers [0, 1]
Appendix C: Values of Lq for the M/M/c Queuing Model
Appendix D: Equations for Selected Queuing Models
NAME INDEX
SUBJECT INDEX
Categories: Management, Test bank, Test Banks
Tags: 8th edition by James A Fitzsimmons, buy Test bank Service Management, strategic information technology management, strategic information technology plan, strategic information technology processes, strategic information technology stouffville, strategic information technology syllabus, strategic information technology toronto
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